Sales & Refunds

We accept refunds for any damaged or non-working equipment. In the case you wish to exchange or return a product, please contact Derek at [email protected]. All apply within 30 days of purchase.

We exchange for any damaged or non-working equipment. In the case you wish to exchange please contact us at [email protected]. All apply within 30 days of purchase.

We do not refund for any damages due to rough use. In the unlikely event a carabiner breaks, you can purchase one HERE

Due to the nature of our industry, we are unable to offer refunds for camps that you have signed up for. The expenses involved with runnings camps are predicated on signups - and in the highly unlikely event if too many people were to request and receive a refund for a specific camp, DYG would not be able to sustain itself.

If you cannot make an event that you have signed up for, please notify us and we will place you on a credit list. You can use that credit towards any camp. The monetary value of that credit is based off what you paid. If you would like to attend another camp that is more expensive than the credit you hold, you will need to pay the difference.
**All future credit goes to the full price of any future event. Credit cannot be used for any early bird pricing or advertised discounts.

The Exception: The only case in which we provide refunds is if a camp is cancelled by DYG. Conditions may include but are limited: lack of registrations, unexpected emergency, etc. Weather conditions are not included on this list. If weather is too poor to run a outside camp, we seek out an alternative solution to make the camp run.

In the unlikely case we have to change venues for a camp within a specific location, you will be notified immediately and all sales remain final.

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For inquiries regarding running an event in a certain location, private bookings, etc, please contact us HERE